Over two-thirds of account holders use their mobile banking app as the primary way they access their accounts, pay bills, etc. It’s no wonder, then, that ove...
Matrix Automation llc
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finextra.com
How to excel in digital banking
Let's face reality. Customers want what they want, when they want it and how they want it. In this n...
fiserv.com
10 Steps to Starting a Digital Banking Transformation
Most financial institutions understand the power of digital. The more pressing question, though, is how an organization brings all the components together to turn digital transformation into reality.
cuinsight.com
7 digital banking sins and how to avoid them
The digital banking customer experience improved dramatically in the 23 years since the launch of the first internet-only bank, Security First Network Bank. While its lobby metaphor was creative, it was a clunky experience back in the dial-up Internet days. These days, banks and credit unions have beautiful responsive websites with a clear path to the login …
cuinsight.com
Why average won’t cut it much longer in digital banking
The major turning point when digital banking transactions outstripped branch-based transactions has already passed. A much bigger milestone will be the point at which more consumers use digital-only providers as their primary financial institution than use traditional banks and credit unions. That day may be closer than many think. Impossible? New data show that only …
cuinsight.com
Why most digital banking transformation efforts have stalled
Digital transformation is growing more pervasive in every banking organization, moving beyond “projects” to organization-wide initiatives involving technology, product development, business models and culture. Budgets are increasing as organizations are finally updating legacy systems and ownership of the process is moving up the organization structure. While the potential benefits of digital technologies are well documented …
cuinsight.com
4 reasons why digital banking teams struggle to innovate
Innovation ranks higher than ever in banking. The majority of financial institutions place it close to the top of their digital transformation strategies. Many teams understand innovation as a project or task, but it’s actually the way to make customers’ lives better. While prioritizing innovation is certainly prevalent at most financial institutions, actually fostering innovation […]
thefinancialbrand.com
5 Things You Must Do to Become a True Digital Banking Competitor
Functionality is the foundation, but it won't differentiate your institution. Four other user experience elements are required.
thefinancialbrand.com
The 6-Step Survival Guide to Digital Banking Transformation
The key to digital banking survival will be the ability to transform to a new digital reality with a foundation of data and analytics.
moneycontrol.com
Why blockchain is the ‘big’ thing in digital banking
Banks have centralized data and this is the reason behind all the delays.
thefinancialbrand.com
Digital Banking Transformation: Where Should You Start?
To become true digital banks, financial institutions can take several small, but critical, steps that will have a large impact on revenue, costs and customer satisfaction.
thefinancialbrand.com
Why You Need a Chief Digital Officer to Drive Digital Banking Success
Financial institutions can't leverage new technologies and deliver a killer experience without the right person to shepherd their digital transformation strategy.
thefinancialbrand.com
How Digital Banking Can Be a Gateway to Deeper Consumer Engagement
Efficient and seamless digital transactions are not the goal, but the starting point for personalized banking, including branch experiences.
thefinancialbrand.com
Why Contact Centers Are a Key Part of a Human+Digital Banking Strategy
Chatbots may one day dominate CX, but for now these centers are essential for both sales and service as branch interactions trend lower.
thefinancialbrand.com
5 Surprising Traits of Digital Banking Winners
One trait is: They don't "embrace failure," they embrace learning. All five traits flow from using a circular versus linear development process.
forbes.com
Can The ‘Digital Banking Fantasy’ Become A Reality?
Digital tools have changed the face of financial inclusion across the global south. Instead of going purely digital, one legacy micro-finance bank is betting that face-to-face relationships will still be core to success in banking in the future.
banking.com
Is digital banking growth coming at the expense of customer experience?
Research has suggested that customers who rely entirely on digital banking channels are less satisfied than those who also use branches.
forbes.com
Finding The Right Mix Of Security And User Experience
Banks need to follow in the footsteps of the creator of the PIN, striking a fine balance between security and customer experience when it comes to onboarding new customers. After all, a little bit of friction is a good thing
woodburybulletin.com
Ideal Credit Union launches new digital banking platform
Ideal Credit Union launched a digital banking platform designed to enhance security and offer expanded features and functionality, including personalization, customizable notifications, touch ID and face recognition, and more.
blog.hornellp.com
Why Should Your Community Bank Care About Digital Banking?
In a survey of banked customers, 70% say that they want to be able to connect with their bank both offline and online.
