Providing customers with a quality experience is crucial to ensure they return for business. Luckily, customer service can be enhanced when you have UCaaS.
Anybody in business knows that keeping customers is a LOT cheaper than finding new ones. One way that companies keep their current customers happy is through customer service, which has definitely ch…
Yes, even bad-guy malware developers have to keep their "customers" happy. Read what happens when F-Secure tests the "help desks" of four crypto-locking malware makers.
Businesses are becoming increasingly focused on optimising the customer journey, mapping the way customers interact with them and looking at how to streamline that process to improve the customer experience. They are also handling more routine customer engagements through self-service. The remaining interactions, such as insurance claims or mortgage applications, tend to be complex and require multiple parties to resolve. As such, we are seeing growing use of collaboration environments like...
Social media has really changed customer service behavior in recent years. The days of telephone, fax, letters and email are…
It seems like all areas of a business now rely on software in some way. There is payroll software for……
How organizations can be empowering customer service professionals with the technology that can help them offer better customer service.
Salesforce's Bill Patterson explains the company's three areas of focus around voice tech for conversations with customers or employees.
Workforce Management solutions are designed to optimize the productivity of agents and employees and improve the customer experience. Learn more about how WFM can provide the ability of forecasting, scheduling, and adherence tools that help streamline the staffing process in contact centers.
Does your business have an omnichannel, customer-service strategy? If not, you may be losing customers and