SHEPARD PRESENTATIONS
Saint Louis, MO:
Amazing Business Radio: Empowering Customer Service
How organizations can be empowering customer service professionals with the technology that can help them offer better customer service.
5 Tips and Tricks for Amazing Customer Service
In the Age of the Customer, expectations for service have never been higher. Your customers carry more devices, and are more connected, informed and empowered than ever before. Today’s ultra-smart customer demands connected, seamless, omnichannel experiences — and they won’t settle for anything
Seth's Blog: What is customer service for?
Customer service is difficult, expensive and unpredictable. But it's a mistake to assume that any particular example is automatically either good or bad. A company might spend almost nothing on customer service but still succeed in reaching its goals. Customer...
7 Trends Impacting Contact Centers, Customer Service & Customer Experiences
Companies that respond to these trends now will be better prepared to succeed and maintain their competitive advantages.
Infographic: 6 Examples of Shockingly Great Customer Service
For most consumers, the customer service experience they receive often informs their opinion of a company and its products. That’s why it’s vitally important to ensure you create a customer-first m…
Understanding How to Enhance Customer Service
In this sponsored post, IR discusses the emergence of frictionless customer experience as a key business differentiator.
5 Things Your Customer Service Apps Must Do
As a customer service professional, you know better than anyone how fast the world is changing. New channels, new technologies and sky-high customer expectations are pushing your organization to be more agile, flexible and scalable than ever.
How a Transparent Team Culture Can Improve Customer Service
It's no longer enough to rely on imagery and messaging if you want to be taken seriously by your audience.
Customer Service Video Tips
Customer Service Expert Tip: Make it Easy for Good Customers [video]
Why Dignity is the Key to Customer Service
Taking another look at what it means to treat customers with dignity and how it benefits your business.
How AI Changed Customer Service
See how businesses use AI to improve their customer relationship management.
The Top 8 Trends in Customer Service
We’ve officially entered the “age of the customer.” What does this mean? Buyers are more empowered than ever before and, as a result, are demanding a new level of customer service. While 92% of companies[1] [i] view customer experience as a top priority, 53% of customers say they have
How to Deliver Outstanding Customer Service With Social Media
Are you responding to customers on social media? Do you customize your interactions with them? Your brand and online reputation depend on how you provide social media customer service. In this article you will find four ways social media conversations create an extraordinary customer experience that inspires loyalty and word-of-mouth recommendations. #1: Create Unforgettable Experiences One of the great benefits of providing customer support on social…
How Customer Service Preferences Are Changing
The phone is the most used customer service channel by consumers, but its appeal seems to be declining. See what other channels are being used, and by which generations.
How to calculate the cost of customer service
How important is customer service? Well, 91% of dissatisfied customers s
10 Tips for Stellar Customer Service
Customer support can be a costly proposition. However, providing a solid support structure will stop customer erosion and add long-term, repeat customers. Some argue that only small companies can sup…
A customer service guide to conflict resolution
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
How Social Media Is Reinventing Customer Service
Social media already changed how companies measure success. Now, it’s changing how companies deal with failures.
Why Social Media Customer Service Needs the Personal Touch
Think about the last time you walked into a store, a bank or a restaurant. What did you expect? A smile and a friendly greeting? Someone to assist you right away? Quick answers to your questions? An…
