The voice of the customer is a very important person in any company. This is the person that sees things……
Customer feedback comes in many forms and can eve be hostile. Often, customers reach because they need assistance in better understanding the product or too. Remember these tips when tackling the duty of dealing with customers in flux.
For most consumers, the customer service experience they receive often informs their opinion of a company and its products. That’s why it’s vitally important to ensure you create a customer-first m…
Provide social customer service to improve your customer support flow. Learn more about social media customer service in this blog post.
Customer Behavior - Before you engage Millennials, you need to understand what drives them. Check out these stats about Millennials in the workforce and marketplace.
Put down the calculator and ignore the data for a second. Contrary to popular belief, startup marketing is not all about quantitative metrics and growth..
Every team is different, but there are always a few key players you need to be successful. This is as true whether you want to win a trophy or a customer.
Forward movement requires you to work on your business every day, to avoid the distractions that keep you stuck working in your business, and the wisdom to know the difference.
What is share of voice and how do you increase it? Read this blog post to learn 4 tips on how to increase your company’s share of voice.
Chatbots, already capable of customer service work, can be integrated with ecommerce platforms to monetize your social media accounts and instant messaging profiles.
Do your customers post dog faeces to your offices in outrage? You need heed the lessons opines this article.
AI voice assistants are more capable than ever of helping consumers shop smart, and marketers will have to shift priorities to keep up.
Learn how to build stronger customer relationships and positively affect your brand’s bottom line.
Customer Relationships - To find out about the loyal customers vs. new ones, and three reasons why a loyalty program should be part of your business, check out the following infographic by FiveStars.
Voice marketing is on the rise – from branded podcasts to Clubhouse rooms. Find out how to use voice marketing for your brand in this blog post.
Have you applied the Voice Marketing ABC to your strategy yet? Get the inside scoop on voice-first to get up to speed with tactics and examples.
Voice commerce holds promise. But, not everyone is comfortable—or even interested—in using their Amazon Echo or Google Home device to make a purchase (yet). Here’s what marketers need to know.
Board-level leadership positions at Fortune 500 companies remain largely homogenous
Looking to become voice-first? Then overcome these 5 voice marketing challenges to help your brand and business. Includes tips and charts.
You're doing everything right in social media marketing: you've got buy-in from bosses, a strategy for success, ROI all figured out. But if you don't have