By Lindsay Sykes Retailers have access to more data than ever before, but they need ways to turn that data into actionable insights for their customer experience (CX) programs. A 2017 Forrester report shared that nearly three out of five data and analytics decision makers in the retail industry classify big data and analytics as a high/critical priority for their organization. As a result, these retailers are looking for solutions that deliver visibility and insights into real-time consumer behavior for the entire retail…