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Social service agencies poised to help those who haven't needed help before
Workers at social service agencies are urging people to reach out before putting off paying bills, especially rent, even during a pause in evictions.
Social services are broken. How we can fix them
When a family falls into crisis -- and it sometimes happens, thanks to unemployment, drugs, bad relationships and bad luck -- the social services system is supposed to step in and help them get back on track. As Hilary Cottam shows, in the UK a typical family in crisis can be eligible for services from more than 70 different agencies, but it's unlikely that any one of them can really make a difference. Cottam, a social entrepreneur herself, asks us to think about…
Social services find new ways to meet client needs
Being there to help those most in need generally means seeing people in person. But face-to-face connections are becoming fewer and farther between for county social service personnel.
The 5 Social Media Customer Service Stats You Must Know
Five social customer service stats to know, based on research from Jay Baer for his book Hug Your Haters. Includes slide deck and bonus data.
6 Reasons Social Media Is Your Secret Weapon in Customer Service
As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media.
How NOT To Do Your Social Media Customer Support
Social media active brands are developing a very bad reputation for their non-existent customer service. Let’s take a look at the data and find out why...
How In-Store Customer Service is Translated to Social Media
Claire Dormer of Mothercare explains how they achieve social success in retail by bringing the same level of first class in-store service to their social cha...
How Brands Are Using Social Media As A Customer Service Tool
If you’re not currently using social media channels as a customer service tool, you’re missing out on a potentially huge opportunity to build customer loyalty...
GM Uses Social Data to Increase Productivity and Sales
Whitney Drake of General Motors discusses the structure of their social care team and how social service data is helping them increase productivity and gener...
UPSVoice: Why Businesses Should Listen To Customers On Social Media
Social customer service can give companies the best of both worlds: the ability to reach a wide network of customers while providing more personalized responses at the same time.
People need commitment to work in the social sector
People who identify with the purpose and work for it with deep commitment are ideal for social sector organizations. But the reality is that NGOs will end up recruiting many who are looking only for a job
5 ways for brand managers to avoid social media regret
One social media slip-up can cause major headaches for you and your brand. Here are some ways to prevent a mistake.
Workplace Violence In Healthcare, Social Services Settings
Healthcare and social service workers are almost four times as likely to be injured as a result of violence than the average private sector worker.
