People, Processes, Product: The Three P’s Approach

People, Processes, Product: The Three P’s Approach Make a big two-dimensional matrix–people on one axis and process on another. That’s a map of your company, with a product arrow popping out of the output window. When Six Sigma looks at organization, they see the three elements of a company’s quality system, people, process and product. They call it, “ The 3P Approach to Quality .” Quality efforts should cast a cold, detached eye on each of these three elements to gain an overall…