Eis Technologies Inc
Duluth, GA:
Oracle Furthers Innovation for Utilities Industry
Electric, Gas and Water Utilities Worldwide Improve Customer Service with Oracle Utilities Solutions
10 companies with the best customer service in Canada
These 10 companies deliver the best customer service in Canada, according to a study from J.D. Power.
Customer Service Tips with Jeff Benjamin
How to provide great customer Service? Breakthrough Training provides customer service training seminars that focus on creating a positive relationship with ...
How regulatory policy builds smart grid success
The convergence of smart grid technologies is challenging existing regulatory policy frameworks. What can energy regulators learn from telecom and IT industries for grid modernization?
The Top 5 Viral Moments In Customer Service In 2020—In Celebration Of Customer Service Week
Great customer service doesn’t stop because of a pandemic. With all the chaos in the world today, we need strong customer service more than ever before. Here are five viral positive moments in customer service from 2020.
SAPVoice: 4 Reasons Why Excellent Customer Service Should Start With A Smile
A smile alone doesn’t guarantee excellent customer service, but excellent customer service almost always starts with a smile. As holiday shopping season gets underway, many businesses are stepping up their focus on customer service. They spend millions of dollars developing customer-service practices that include employee training and corporate engagement because they [...]
Customer Service: Two Ways to Create "Wow" Customer Service
Are you a supervisor or manager of employees who have customer service jobs? In these times, it's more important than ever to promote customer loyalty. The very best way to do that is to provide service that makes the customer say "Wow!". As a supervisor or manager, training your employees to give outstanding customer service is a reflection of your leadership skills. Read this article to learn the two best ways to make that reflection sparkle.
6 Reasons Social Media Is Your Secret Weapon in Customer Service
As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media.
Sharpen Your Customer Service Skills: 4 Trends You Need to Know
From giving gifts to following up more, here are 4 smart ways to sharpen your customer service skills.
Why agent journey mapping matters in customer service
By understanding the agent's journey, you can create an environment that enables your employees to deliver great customer service.
How Customer Service Plays Into Custodial Operations
This article features topics on: customer service, internal customer, customer satisfaction
The 5 Social Media Customer Service Stats You Must Know
Five social customer service stats to know, based on research from Jay Baer for his book Hug Your Haters. Includes slide deck and bonus data.
What is Customer Service Training / Skills Role Play
What is Customer Service Training / Skills expert Rick Goodfriend calms an angry customer and hotel manager in seconds during this real altercation. Rick Goo...
