Brennan Electric
Berea, OH:
How Voice Technology Improve Customer Experience
This article explains how voice technology is improving and advancing customer experience metrics such as Net Promoter Scores and Customer…
3 ways the 'Internet of Things' will improve customer relations
The growing market surrounding the 'Internet of Things' is poised to merge with the insurance marketplace, and insurers that prepare will future-proof their business.
How IT Support Services Improve Customer Experience
There are several ways that IT support services can drastically improve your customer service. The quality of that service is what will determine your success or failure. According to Help Scout’s infographic on customer services statistics, it takes 12 positive experiences to make up for 1 unresolved negative experience. With that being said, it’s crucial …
How to Eliminate Breakpoints to Improve Customer Experience
“Customer experience (CX) is the new Marketing battlefront,” declared Gartner in their Customer Experience study. More than two-thirds of the respondents said their companies compete mostly on th…
7 Trends Impacting Contact Centers, Customer Service & Customer Experiences
Companies that respond to these trends now will be better prepared to succeed and maintain their competitive advantages.
How Chatbots Improve Customer Experience
What a customer takes home from a brand is the experience it provides. Gartner proved that customer experience is a……
Leveraging Tech To Improve Customer Experience: 11 Smart Techniques
Technology offers several ways for businesses to improve their customer experience.
How to Use Account-Based Engagement to Improve Customer Experience
Being aligned with customers has never been more important than now. We are clearly experiencing an unprecedented moment in time, one that is challenging and reshaping our lives and relationships in every possible way. We believe that the key to adapting and being prepared for these new conditions is to refocus on understanding evolving customer...
How SMBs Use Voice to Improve the Customer Experience
Voice is growing in many ways, from marketing to customer service, and the workplace too. A new study shows SMBs are a major driving force behind that growth.
Tips and Technologies That Will Help Improve the Customer Experience
The notion of customer experience has always been hugely important, but it does feel that lately, its importance is bigger than ever. Perhaps it’s the changing customer expectations – expecting s…
Why Capital One is turning to chat to improve customer experience (VB Live)
Financial services companies are racing to implement flexible, contextualized conversational technologies, but how much do they really drive digital engagement? Join this VB Live event to learn how advances in chat tech can create more meaningful experiences for your customers.
How are CSPs using real-time analytics to improve customer experience?
How important is the customer experience in communications today?
5 Trends Radically Reshaping the Customer Experience
Exceed expectations for ever-more value and speed — flex your human and technological strengths to provide world-class service that incorporates 5 important ...
How to Humanize Your Customer Experience
Chatbots may be necessary for providing today's customer experience, but they're not sufficient. Use these three human-focused ways to connect with your audience.
How To Improve Customer Service With Chatbots
Like any customer service solution, chatbots will never be universally loved. However, there are many customers — especially in the younger generations — who love chatbots and are happy to use them in certain situations<br>In 2018, Forbes.com ran the headline “It’s time for a reality check. Chatbots are killing customer service.” The article looked at the results of a survey that seemed to echo the…
What is an Omnichannel Customer Experience & Why is it Important?
Omnichannel customer experience refers to the seamless interaction that consumers have with brands across channels. Omnichannel is having channels connected
The Future Customer Experience: Five Essential Trends
The future of the customer experience will be an expression of our deepest instinctive human behaviors—at warp speed and exponential […]
