The Environment Department of
Annapolis, MD:
Customer Self-Service Software: Trends Analysis & Forecasts to 2021
NEW YORK, April 11, 2017 /PRNewswire/ -- The Customer Self-Service Software market is expected to grow from USD 4.47...
Zendesk Training Day in New York City
Join us in New York City for our very first two track training event! We'll be leading concurrent training sessions for beginners and more advanced Zendesk admins. Track for Beginners Who should attend? This training is designed specifically for Zendesk Admins. If you are brand new to the product or you're a seasoned Zendesk Admin that needs a refresher on the basics, you won’t want to miss this full day of deep-dive product training. What will I learn? The agenda includes: Agent essentials…
Long Island Town May Finally Give Gas Station Owners Option Of Having Self-Service Pumps
It may be surprising, but right now the only places in America that mandate full-service pumps are New Jersey, parts of Oregon, and Huntington, N.Y.
Room Service Is Vanishing From a Big Hotel
In August, the New York Hilton Midtown will discontinue food and drink service to all 2,000 rooms. In its place will be a self-service kitchen stocked with grab-and-go items.
5 Trends That Will Affect Your Contact Center in the Next 10 Years
Have you thought about what your contact center will look like in ten years? Are you ready for the changes to come with your staff, your customers, technology, and more? Here are five trends that have already begun to shape the way we serve our custo...
Balancing two needs: self-service and personal attention
The big push in customer service today is self-serve. When we’re on websites, we like to be able to answer questions without having to pick up the phone, fill out a contact form, or send an email. …
NJ's Self-Serving Prophecy
New Jersey lawmakers recently introduced a bill to allow self-service gas pumps, so we heard from some Jersey residents about the pros and cons of having someone else fill your car up.
Serving Those Who Serve Themselves: How To Optimize Self-Service Checkout Performance
By Neil Finch, Irisys It’s easy to see the appeal of self-service checkouts, which were first installed in the 1990s and are now part of the everyday shopping experience. The technology reflects the ever-evolving and modernizing retailer that puts customers in greater control of their experience. By offering a convenient service choice for consumers and a solution that reduces front end labor costs, self-service technologies have…
Throwing money at the customer service problem
The following post is an excerpt from Jonathan Gale’s Keynote at this year’s conference Connect 2016. Click here for more information on next year’s conference. Globally, we spend $3.5 trillion a year on IT. That is an enormous amount of money that is deployed across every facet of IT. But the reality is that more than half of it consistently fails – either fails outright or fails to deliver. Genpact studies show that we waste about 70 percent of all the money that…
Teaching a Chatbot: 3 Things Bots Should Learn From Customer Service Agents
Technology is one of the few things in life we expect to just work. This is especially true when it comes to artificial intelligence (AI), which is a driving force behind today’s digital transformation. According to recent KPMG research, enterprises will spend an estimated $232 billion on intelligent automation technologies by 2025, with 49% of companies putting it to use in just three years. And that’s…
Don’t Let A Misguided AI Strategy Sabotage Your Brand Experience
Brands can take years to build and nurture. Misguided AI strategies in automating customer service can put brand experiences at risk. This article looks at how this can occur and shares tips on how to refocus AI efforts to enhance brand value, not damage it.
Your Bank. How do you use the Assisted Service Counters?
You said you wanted to learn about our self service options in branch. We asked customer Sue to show us how useful she finds the new Assisted Service Counter...
Tips to finalize the best self storage services by West Bellfort Self Storage
West Bellfort Self Storage is a trusted company in Houston, TX that offers broad range of clean and secure storage units to store your items in cost-effectiv...
