Callahan and Peters Inc
Glenview, IL:
Comment from a Callahan & Peters, Inc. customer in Deerfield, IL
I was most satisfied with the way they communicated with us throughout the project.
Virtual Contact Center Pros and Cons
Wondering whether partnering with a virtual contact center is the right way to handle your customer care
9 ways to get more comments, likes and shares on social media
Real estate agents wonder why their social media posts aren’t getting much traction. Here are 9 ways to get interaction with your social media posts.
Pastor Lentz, Can You Clarify Your Comments to Oprah?
But I do this only to serve you as a brother rather than to hurt you as an enemy.
What's the difference between customer service vs customer experience?
Learn the differences between customer service vs customer experience. Service happens when a customer engages your brand to find additional info. CX is the umbrella under which customer service lives.
Ideal Response Time for Customer Complaints
What is the ideal time frame for responding to a customer complaint? Our experience suggests that the number one thing that dis-satisfies customers is “how long you took to handle my problem.” Th…
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Customer Service Is More Than Just Being Nice
Many organizations tackle the issue of customer service by just telling their employees to smile. That's no longer enough to win the customer.
Customer Service Mistakes You’ll Never Recover From
Serious customer service failures are not always so blatant. Even subtle miscues can be dangerous to your business.
Did The Dog Eat Your Customer Service?
This basic “golden rule” will never change. Most people would probably agree with the generic definition of good customer service: prompt and courteous attention delivered by smiling, friendly employees.
Realtors Favorite Part of the Job? Customer Relationships
At the bottom of their list? Unpredictable income. They also love the entrepreneurial elements of the job but not the daily task of finding new customers. SEATTLE – Real estate pros are overwhelmin…
90 Percent of Customers Want This Feature, But Only Half of Companies Do It
As more and more consumers keep their smartphones with them at all hours of the day, customers are finding text messages from companies extremely helpful. Here's why you should be texting your clients.
Does Your Customer Service Stop When you Get Busy?
For most of us it does, and sadly lousy services become the new norm.
6 Questions You MUST Ask to Prevent Bad Customer Service
Bad customer service has an incalculable cost and long-lasting repercussions. Here are 6 questions you can ask to prevent those issues from happening in the first place.
Never Use These Five Words When You Have A Customer Complaint
Got a consumer complaint? If you want to resolve your problem quickly, then never use these five words.
To Build Better Customer Relationships, Look At Real Estate Like Dating
When you make the decision to build customer relationships in the same way you do your personal ones what results is a long-term, rewarding arrangement for both parties.
3 Customer Service Questions You Must Answer Each Day
3 simple questions are the key to being successful at creating an amazing customer service culture with constant development, each and every day.
Amazon employees listen to customers through Echo products, report finds
Employees listen to Echo recordings, transcribe and annotate them and feed them back to the software so that Alexa can better grasp human speech.
