11 Eco Friendly Laundry Tips- If you are trying to be more green at home, here are some great laundry tips that help you love mother earth.
With successful public cloud providers, customers access easy-to-use web portals with useful, self-service menus of available IT services. Corporate ITaaS has …
Intelligent assistants are now sufficiently mature that they can satisfy between 15%-50% of inbound customer contacts. That's transformational!
Web self service is one of the most effective ways to support your customers. Learn 5 key types of self service and how you can build them out.
A greater number of self-service channels to choose from means a higher level of customer expectations about the quality and consistency of the information they get. Learn how your self-service can go from
What was once a nice-to-have option is now mandatory for any company that wants to deliver the highest quality customer service. Self-service is now so essential that more than 90 percent of customers…
With convenience on consumers' minds and automated technology occupying the thoughts of contact center executives, a self-service strategy promises to meet both parties' needs.
When done right, self-service support material help your customers complete tasks on their own. But for self-service support resource to……
The customer experience gets a boost when service systems work as one