Results for Customer Service Representatives

There is one phrase to start things off right. It is the one I wish people would say to me when I am approached. It's simple. It is 4 words.

In this age of online price comparisons and price matching, customer service is increasingly becoming the key differentiator amongst brands. The companies that are amassing large numbers of brand loyalists are those that can deliver a personalized, seamless customer experience. Although it’s necessary to have the right contact center infrastructure in place to effectively help ...

When it comes down to it, a salesperson sells, and a customer service person serves. Simple, right? Maybe not.

The life of a Master Sommelier is filled with perks and fine wine, but the position is about more than that. It's about service.

Almost all service executives and call center directors spend most of their management time focused on the front line customer service representatives (CSRs). While this may seem logical, it is based…

Occasionally, when you call customer service, you get someone from another country that is very hard to understand. If you choose the option for Spanish, you can often get redirected to a call center in America with English-speaking representatives (yes, English).

Why being proactive, rather than reactive, in customer service creates loyalty and makes 'cents'.

Customer experience is quickly becoming the number-one competitive advantage and a proven driver of long-term growth. While companies recognize the importance of great customer service, leaders are often overwhelmed by the different processes, tools, and strategies that impact the customer experience. So, what are the most efficient and effective ways to improve customer service? The

Customers are expecting more from your brand. Give it to them.

Michael S. Fischman, Phillips Nizer Partner Whether it be the impact on supply chains, office disruption from government shut-down orders or lost business from the temporary closing of retail store…