Concentrix wins a Stevie® Award in the 2017 Stevie Awards for Sales & Customer Service.

35+ Perfect Bridal Shower Gift Ideas

Earn the Most Thoughtful Guest Award with these unique finds.

How to Use Media Creativity to Achieve Business Results (and Win Awards)

It's not enough to have media plans that tick boxes across all possible touch points with consumers, writes Havas Media's Rori DuBoff.

5 Lessons Content Marketing Can Learn from Journalism

Award-winning journalist turned content marketer shares five lessons to improve your content marketing programs – Content Marketing Institute

4 reasons why an accessible website is a win-win

Creating an accessible website is easier than you think. All the resources you need are open, and you can start improving today.

Tips for dealing with negative customer feedback

Customer feedback comes in many forms and can eve be hostile. Often, customers reach because they need assistance in better understanding the product or too. Remember these tips when tackling the duty of dealing with customers in flux.

Patients are not customers.  Here are 6 reasons why.

The patient is a person, not a customer. We must approach each patient with humanity, not customer service.

Infographic: 6 Examples of Shockingly Great Customer Service

For most consumers, the customer service experience they receive often informs their opinion of a company and its products. That’s why it’s vitally important to ensure you create a customer-first m…

5 Ways to Grow the Value of Each of Your Customers

Learn how to get the most out of the customers you already have.

Why Businesses Should Go Beyond 'Customer Service'

5 Tips On Providing Stellar Social Customer Service

Provide social customer service to improve your customer support flow. Learn more about social media customer service in this blog post.

Five Customer Insight Mistakes You Must Avoid

Customer Behavior - Customer insights are essential to growth and success, yet they remain the elusive holy grail of many a businessa seeming exercise in futility. But you can avoid others' mistakes and ...

10 Tips for Writing Better Online Marketing Content

When a customer starts the conversation, it takes more to keep it going than a standard sales push.

How to Create a Buyer Persona Map

Learn how to create a buyer persona that goes beyond demographics to include relevant details to help you close the sale and improve customer loyalty.

What Motivates Millennials to Work and Shop [Infographic]

Customer Behavior - Before you engage Millennials, you need to understand what drives them. Check out these stats about Millennials in the workforce and marketplace.

Startup Marketing And How Emotion Drives Customer Action

Put down the calculator and ignore the data for a second. Contrary to popular belief, startup marketing is not all about quantitative metrics and growth..

What Marketers Need to Know About Millennials and Print

Customer Behavior - The more our lives are influenced by digital media, the more we are drawn to print as a retreat from the online space. This tendency is especially noticeable in a ...