Results for Retail Programs

More memberships, more problems
That’s among the takeaways of a new report that explores six events that are reinventing loyalty, especially for retailers. Among the surprising stats in the report, by LoyaltyOne Global Solutions: Retail loyalty memberships represent 42% of all loyalty memberships in the U.S. — about 1.6 billion. That’s about five retail reward programs for every man, woman and child in the country
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Sure a quality tenant mix is important but engaging the community through programming is becoming an essential element of a successful retail center.

So you finally did it. You took the plunge and decided to become an entrepreneur. Now you need to find a retail space or event space business where your busi...

You’ve heard the heady numbers
For example, a 2014 NewVoiceMedia study revealed that U.S. businesses lose $41 billion per year due to poor customer service. You see that number and think, “Wow! Let’s get on this customer service thing!”
Your executives aren’t as excited
They like the idea of good customer service. They’re just reluctant to invest in improving it. Things like creating a customer service…

First off, “dumps” — or credit and debit card accounts that are stolen from hacked point of sale systems via skimmers or malware on cash register systems — retail for about $20 apiece on average in the cybercrime underground. Each dump can be used to fabricate a new physical clone of the original card, and thieves typically use these counterfeits to buy goods from big box retailers that they can easily resell, or to extract cash at ATMs
However, when cyber crooks wish…

The Report from WBR Insights and SheerID reveals marketers top 2 concerns are differentiating in a noisy marketplace, and rising privacy concerns. Report also details marketer’s planned investments for 2019
Portland, OR – November 5, 2018 – According to a new survey of 150 digital marketers across the U.S. – with most employed by companies doing $1B or more in annual revenue – 77% feel under greater pressure to meet acquisition and revenue goals than they did one year ago. Published today by…

Customer loyalty isn’t the same in every industry. The biggest overall differentiators are the length of the customer life cycle, the number and frequency of interactions and the emotional engagement in every buying event
For example, in the automotive industry, on average, a new car is bought every four years and for some customers, a purchase of a new car comes emotionally close to the birth of a child (I have seen people crying when they got their new car delivered!). In the…

Axcess Financial, the parent company of lenders Check `n Go, Allied Cash Advance and Tempoe, has grown to 1,000 neighborhood stores across the country and has serviced more than 50 million loans. Over our 25-year history, we’ve faced one consistent problem: high turnover among our retail sales associate ranks. Our brand growth depends on consistent, quality service across all our locations, and this requires finding, training…

Consumers today often belong to retail ‘loyalty programs,’ earning redeemable points when they spend. So why do people stockpile points instead of use them?

What does a “retail apocalypse” look like? If the predictions are correct, about 145 Malls of America
That’s how many combined stores are projected to close between now and 2026 — 75,000, according to Coresight Research . The advisory firm counts 5,994 announced shutterings just in 2019 so far, beating all of 2018.
That much retail real estate, if equated to the Mall of America’s 2.5 million square feet of 520 stores , translates to more than 700 million square feet, or 25…

The Metropolitan in downtown Columbia, Maryland, includes a linear open space that serves as a “front porch” for eateries, retail, and services frequented by residents of the nearby apartments. (Image courtesy of Design Collective)
Streetscapes create a sensation of depth and charm that beckon to passersby. People are drawn to lush landscapes, open green spaces and great tree canopies. They feel welcomed in these spaces and…

In 2019, we’ll continue see emerging retail trends leveraging technology and digital media. This is now becoming the new set of expectations as shoppers demand a more robust and dynamic brick and mortar experience. At the forefront, there’s a real drive to empower customers, bolster brand loyalty and increase interactions. Behind the scenes we’ll also see a push to empower, educate and engage employees who should…

Image Courtesy of Pixabay
Customer experience should be at the center of any business, regardless of industry. Unfortunately, in my experience this typically is not the case . Frustrations in my regular dealings with salespeople, be it enterprise or retail, have led me to write this series addressing the problems that exist within today’s customer experience
In my previous post , I explored why today’s customer…

If we don’t look ahead we risk being left in the dust, and perhaps nowhere is that risk greater than with the emergence of Artificial Intelligence (AI) as a practical retail technology. AI has left the lab, and although its long-range impacts and unexpected consequences remain the domain of science fiction writers, brands and retailers have seized upon it to predict individual consumer behavior and laser-target…

My car recently came due for servicing, which ultimately delivered a rather interesting experience. I took the vehicle to the service center on the designated day, but several things went wrong, and I didn’t get it back as planned. Needless to say, I was anything but happy. Why am I telling you this? Well, things got intriguing after I finally collected my vehicle. At that point, the service advisor informed me I’d receive a survey, and could I be so kind as to…

Greg Hanover is the CEO of LiveOps, a virtual call center company that provides services for a wide variety of industries including healthcare, retail, travel, hospitality, and insurance. LiveOps has a little over 200 full-time employees and they have 14,000 independent contractors who work virtually from home. Having a team of virtual agents has allowed LiveOps to be more cost effective, flexible, and innovative than a…

Here are my key observations about evolving CX trends in India
General Business & Economic Outlook for CX Professionals
Let’s start with General Business & Economic Outlook and their implications on Customer Experience Management (CX)
From “More Data” to “No More Data” for CX
GDPR (Global Data Protection Regulation) implemented in May 2018 in EU, has its ripple effect across various sectors and functions. The most…

Single-use office spaces are becoming a thing of the past as companies looking to recruit and retain top talent increasingly seek creative offices in amenity-rich environments, notes Abbitt Goodwin, partner at Columbia Development
by Abbitt Goodwin | Apr 10, 2018
The multi-use, communal experience is increasingly sought-after by both workers and employers in urban and suburban communities. From first-rate office space and high-end residential to chef-driven…

(Andrew Harrer/Bloomberg)
EBay is testing whether one of the most effective approaches to shopper engagement exists outside the aisle by adopting an algorithm that may be best recognized for picking actual rhythms
Its new app service, called Interests , takes a simple approach to opening “getting-to-know-you” conversations with shoppers: a questionnaire that results in individualized homepages, featuring themes and items selected specifically for each shopper
If…

Inserting gameplay elements in UX so as to enhance user engagement is a 21st-century phenomenon
You can use it to inject fun elements into applications and systems that might otherwise lack immediacy or relevance for users. Furthermore, it can be incentivized to achieve goals
Gamification works as it triggers real, powerful human emotions. It can pose challenges that users enjoy and also motivate them.
You can…