A good customer service software platform can help your team work together and be more efficient. One of the main reasons to switch to a new customer service software solution is to improve efficienc…
This comprehensive guide of good customer support tips and examples is all you need to make and keep your customers satisfied.
Social media active brands are developing a very bad reputation for their non-existent customer service. Let’s take a look at the data and find out why...
When you sell your product to a customer, you want them to feel confident in their purchase and come back…
In this guide, we provide tools and frameworks to structure your customer support organization based on we've learned from our experiences at Zendesk.
Still wondering if it’s worth investing in your customer support agents training? Discover how Customer Support Training can transform your business!
If you're running a new business, it's important to embody these customer service tips to get ahead.
If you really want to create a customer-centric marketing strategy, start by including your customer support team in that strategy.
When I began my career at HON as a Business Relations Specialist in Customer Support, I was a recent college grad finding my way in the world. Though I knew little about the office furniture indust…
Customer support is paramount to keeping your organization’s lights on. The crossroads of customer support and cost reduction can be…