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Understanding (and Improving) Social Media Customer Service (2019)
Learn about social media customer service and how it can help increase sales for your ecommerce store.
7 Tips to Stay on Top of Social Media Customer Service
Social is no longer a secondary component to your business, and learning how to properly deliver social media customer service is essential to success.
7 Statistics About Social Media Customer Service All SaaS Startups Must Know
Social media may be the most valuable customer support channel at your disposal
5 Tips On Providing Stellar Social Customer Service
Provide social customer service to improve your customer support flow. Learn more about social media customer service in this blog post.
Infographic: 6 Examples of Shockingly Great Customer Service
For most consumers, the customer service experience they receive often informs their opinion of a company and its products. That’s why it’s vitally important to ensure you create a customer-first m…
How to Build a Social Media Dream Team
Every team is different, but there are always a few key players you need to be successful. This is as true whether you want to win a trophy or a customer.
Are These Social Media Myths Hurting Your Strategy?
With so many people talking about social media these days, there’s bound to be a bit of misinformation thrown into the mix. It can all get very confusing – especially if you’re new to the game.…
Why ‘Millennial’ is Meaningless for Social Media Targeting
Millennials span 20 years. In the past, this tended to correspond with the periods of major technological innovation, but no longer.
Ways to Increase Your Social Media Presence through Blogging
Remember the days when social media was a novelty? Today it is an important part of your online marketing campaign. We are living in a media conscious era where a brand’s survival is dependent on i…
How to Come Back From a Social Media Fail
Coming back from a social media fail requires preparation, transparency and a commitment to your social media community.
How Employee Advocacy on Social Media Helps Gain Customers
Your employees are the voice of your company and biggest advocates. Use them!
How to Grow Your Email List Using Social Media
I’ve been blogging for almost 4 years now and the one big regret I have is that I didn’t focus on building my list earlier. It wasn’t that I didn’t have a list. I did. But it was really small and I didn’t discourage signups, but I certainly didn’t encourage them and I didn’t have a …
How to Deal with Social Media Trolls
Trolls on social media strive to incite hatred and provoke anger with every keystroke. But who are they and what should you do if your brand encounters one?
8 Social Media Tips for the Retail Industry
Understand the role of social media in influencing consumer attitudes, motivations, and behaviors. Explore the impact of social channels on every aspect of retail business.
Physics explains why there is no information on social media
Physics dictates machines should minimize entropy, and humans are complying on TikTok, Facebook, Twitter, and other platforms.
How NOT to Build a Following on Social Media
Do you know how NOT to build a following on social media? Eleonora Israele looks at the five things you shouldn’t do on Facebook, Twitter, Instagram, LinkedIn.
How to sell visually with social media
Social media was never intended to be a sales platform. But with social being the focal point of today's communication, and with the expanded reach of today's social networks -- it can become a key component to your strategy.
How great customer service can be an effective marketing tool
Be honest. Is your small business really wowing your customers and clients? Every professional knows that customer service is important. So why is it that the small businesses getting it right are in the minority?
5 Social Media Tips for Women Leaders
These five social media tips will help you define and take control of your own personal leadership brand.
Six Quick-Hit Marketing Ideas for Social Media
Add some short-term sizzle to your year-long marketing campaign.
How To Create A Social Media Quiz For Lead Generation
The Social Media Quiz is one of the most underrated types of content. But it is more than capable of competing with its content marketing brethren.
