Social media customer service is extremely important. Did you know that 70% of tweets to brands go unanswered? Why should that matter to you? Find out now.
Instagram is a great way to advertise your small business image on social media. This motion graphics video details how to effectively use hashtags to commun...
Even though mailing solutions company AccuZIP has been in the industry for 25 years, they know that to stick around for another 25, they can't ever lose sight of what the customer wants.
It’s all about the client experience — be respectful
New channel interactions don't have to be complicated.
While some experts are asserting that the trend has become obsolete before even having had a chance to take off, others are predicting that chatbots will revolutionize customer service. What are Ch…
Both online and offline businesses are using social media to market their brands to their target audiences, which is why social media CRMs are beneficial.
Social media is about users, not you, and users want to know that you're listening
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