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During a power outage HEMC's goal is to restore power as safely and quickly as possible. As a member there are certain steps you can take to assist us in meeting this goal.
Having the correct phone number is critical during outages. As soon as a customer calls to report an outage, the outage reporting system request the customer leave the phone number at the location of the outage.
However, many times a customer will either leave the phone number from where they are calling - a neighbors' or relatives' house or the number from a…