Tours begin promptly at stated time. Once a tour has begun, additional guests will not be permitted due to safety.
Penguin Encounter tickets cannot be returned or refunded. Tours are non-transferrable and tickets cannot be used for a different tour date or time due to lateness.
Reservations may be changed up to 72 hours before the scheduled tour and are subject to a $15 Administrative Change Fee. Changes are not permitted within 72 hours of scheduled tour. Contact us at firstname.lastname@example.org or call 410-396-7102.
If your group has less than 8 guests you may share your experience with others.