All that's new in CRM, social, mobile and cloud! by Martin Schneider
What is a CRM CRM is short for “customer relationship management.” The phrase can convey two related meanings: 1) A system of managing information about a company's interactions with their customers, often to improve the customer experience
When it comes to choosing a CRM system, bigger isn't always better. Features won’t do you any good if you’re never going to use them. In fact, unneeded features in your CRM can make it unnecessarily complicated and difficult to use.
Discover what you should look for in a higher education CRM platform and technology partner.
The CRMs of today are better able to manage the relationships a brand has with its customers through the entire customer lifetime.
Before getting into the ins and outs of technology, let’s ask a more fundamental question: what is customer relationship management (CRM), and why do you need it?
Customer Relationship Management (CRM) is such a hot topic! But what if you don’t actually have ‘customers’? This is when you need to think about xRM.
Having a great new customer relationship management system won't be worth much until you figure out how to get everyone to use it. CRM experts provide tips on how to get members of your sales, marketing and customer service teams to actually use that expensive new CRM system.
The ability to customize the validation of data is an important component of a CRM system. Examples of data validation rules.
Does your team spend more time on data entry than you want them to? Consider fully-automated systems to migrate data into your CRM so salespeople can sell!
This is part 4 of our series on various sales solutions and how those solutions impact the sales reps who use them. Part 1 defined all of the different tools that salespeople may encounter as a part…
If you're like most business owners, you've probably been using social media for your business for a while now - you create content, listen to what's ...
The concept of customer relationship management (CRM) software was established over 20 years ago and has since become a foundational business application of small and large enterprises alike. Using CR
Learn how a CRM system keeps control of all your contacts and customers and gives everyone the possibility to work together from one database.
Most people equate customer relationship management (CRM) with a software platform. In reality, however, CRM is the process of capturing relevant data about the customer relationship and using that data to enhance the customer experience and improve business results. CRM software is simply a tool that facilitates that process. Problems arise when organizations treat CRM...
Choosing the right software for your nonprofit organization can feel overwhelming, but don’t despair; you can find a solution that meets your needs, fits your organization, and even makes you…
The key to growing your business is finding skilled people, the right technology, and implementing a solid sales process - emphasis on people.
Customer Relationship Management (CRM) systems have been widely used in the private sector to track fee-based and sales opportunities and to manage relationships and the sales process. There are hundreds of CRM systems in the market that collect customer and...
33% of customers in the US will switch companies after just ONE instance of poor service. Don't choose between ERP or CRM. Get both with IFS Applications
What would the internet look like if you owned a piece of it? Nathan Schneider thinks it's time for some of the biggest internet players to get cut down to size.
“Where did that Post-It go? I need to call that person back!” “I think we track that somewhere, but I’m…