Inktel
Miami Lakes, FL:
Important KPIs for Measuring Customer Satisfaction
Call center and customer service teams have a variety of KPIs to choose from, but as each company and support department is different, their benchmarks will vary. Read on to learn about a few measures that are commonly tracked in call centers and customer service departments. They may just work for you, too.
How Call Recordings Can Improve Your Customer Satisfaction
Call recordings are a valuable tool for call centers. This is because call recordings can drastically improve your customer satisfaction.
How to Improve Call Center Customer Satisfaction With Live Chat
If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance……
Can customer satisfaction lead to marriage?
Customer satisfaction comes in all shapes and sizes and, sometimes, it even comes in marriage proposals. With telephonic customer services there is very little to frame the expectation of what’s to come beyond the preconceived perception of the company. So naturally customers then rely on the tone of voice and how an agent “connects”. Why …
Internal and External Customers Satisfaction Tips
Is customer satisfaction different for internal and external customers? Well, the short answer to that is a resounding yes. But, the thing to consider is that these two concepts are themselves tremendously different, so the fact that the criteria and concerns for satisfaction within these is less of a surprise than you might think it...
How Does Wait Time Impact Customer Satisfaction?
What does this wait time do to our satisfaction levels? How can you avoid making your customers wait? There are a few things you can do so that your business can be more aware. Find Out!
7 Questions to Help You Accurately Measure Customer Satisfaction
Customer satisfaction is an easy metric to spin your wheels on. For many companies, a few simple questions will do.
Counter Seasonal Call Center Strategy, Increase Customer Satisfaction
A counter-seasonal call center strategy is the key to cutting costs, rapid ramp-up and increased customer satisfaction. If you’re in a highly seasonal business, consider your business cycle and look for an more
31 Quick-Fire Tips: How to Improve Customer Satisfaction
How to improve customer satisfaction and tips on ways to increase satisfaction within a customer service call centre...
Call and Contact Center Tips
Do you measure customer satisfaction? Do you ask callers to your center what they think of your service and how it can be improved? Do you then listen to their feedback? Some of you do, others don’t and there’s a few of you who may think you may be, to coin a phrase, ‘opening a can of worms’. The truth is, every contact center should measure customer satisfaction to ensure your customers are getting what they want. Otherwise they won’t be customers for…
How Customer Service Plays Into Custodial Operations
This article features topics on: customer service, internal customer, customer satisfaction
Is CCaaS Right for Your Business? Top 5 Benefits of Contact Center as a Service.
CCaaS offers an attractive modern solution to businesses seeking to cut operational costs, improve customer satisfaction, and increase the efficiency of contact centers for both agents and consumers.
3 KPIs for Customer Service You Should Be Tracking
This post will detail three KPIs for customer service, why you should absolutely be tracking them, and how to measure them.
How To Measure Customer Service Effectiveness
You may think that your team is providing excellent customer service, but at the end of the day, that’s up to your customers to judge. By tracking specific customer service metrics and analyzing qu…
How to Achieve 98% Satisfaction While Supporting Thousands of Customers
Want to take your customer support to the next level? This guide will show you how.
Virtual Contact Center Pros and Cons
Wondering whether partnering with a virtual contact center is the right way to handle your customer care
7 Ways to Get More From Omnichannel Customer Service
Customers expect consistent experiences across channels and devices. Use data from all your channels with omnichannel customer service.
The top 4 contact center KPIs and metrics that retailers need to start tracking
The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.
How to Measure Service Quality
Providing high-quality service is a major concern for nearly any business. Quality of service can be a major factor when customers decide which business to use to solve their needs. Customers have certain expectations about the level of...
