Customer service is undergoing its most dramatic transformation since automatic call distribution prompted the beginning of call centers in the 70s.
Top 10 Stock Market Predictions for 2019
The likelihood of some of these stock market predictions coming true in 2019 is high, while the likelihood for others is not as great.
Trends and Predictions for K-12 Classrooms
The NMC Horizon report predicts the trends, challenges and tech developments to look for in one, five and ten years.
Enterprise IT in 2020: Predictions and preparation tips
How will enterprise IT change in the coming years? Patrick Gray makes some predictions, and explains why now is the time for IT leaders to redefine their roles.
10 predictions for the future of TV
Recent changes in consumer behavior and technology have major implications for TV's future. Here's how marketers can succeed in the landscape of tomorrow.
Cloud Data Protection: Top 2019 Predictions
What does the next year hold for cloud data protection? It will likely be a year of tremendous change, faster IT modernization and a battle for a better data-driven customer experience. Do you agree with these cloud data protection predictions?
Extreme Predictions: How To Safeguard Your Financial Life
Big, dramatic market changes happen. You should expect them. You’ll see all the predictions, you’ll see all the media, and the chances are great that at some point, a correction or recession will happen.
How DevOps will change in 2019 and beyond: 3 predictions
DevOps can improve organizational performance and quality. Here's how the workflow will evolve in the coming years.
10 Predictions On The Future Of Retail
What can we expect to see as we move toward a new year and beyond? Here are 10 predictions for the future of retail.
Predictions for 2019: Why Cybersecurity Protects Physical Security
Given recent trends in information technology and crime, we have two major predictions about security in 2019: The biggest single threat to your business will come via cybersecurity vulnerability. The Internet of Things (IoT) will come to dominate your house and small business systems (assuming IoT hasn’t already taken over). These two predictions are closely …
Top Five Financial Policy Predictions for 2019
A gridlocked Congress will make lawmaking in financial committees difficult in 2019, but there’s still plenty on the agenda as Democrats consider how to use their newfound oversight power in the House.
10 top predictions for the Contact Centre of 2020
Innocent office London Image via www.officesnapshots.com With customer experience on everyone’s lips, the contact centre is about to undergo a major metamorphosis from an ugly duckling to the enterprise’s swan Contact centres don’t always represent a shiny jewel in the company’s crown. However, as the pressure mounts on brands to offer excelling customer service, they are becoming a focus of the battle for client’s satisfaction. Considered…
Retail Trends 2019: 9 Predictions for the New Year
New years bring new trends — as well as new opportunities and challenges for brick-and-mortar retailers. It’s important to keep apprised of retail trends in today’s rapidly changing industry landscape. You might be riding a wave of healthy holiday sales right now, but looking ahead is what will help you stay successful.
Oscars 2019: How to stream online, start time, nominees, predictions and more
When does it begin? Where can you watch? Does Black Panther have a chance? Everything you need to know ahead of Oscars 2019.
Top AV and Collaboration Predictions for 2019
2018 has been an interesting and eventful year in the AV and collaboration industries. We’ve seen a number of mergers and acquisitions, rebranding of products, new players big and small entering the market and an avalanche of new products. So what does 2019 have in store for us? I don’t have a crystal ball, but …
The top 5 predictions for the future of digital
2019 Security Predictions and Directions
The CIS”Drive by” and “watering hole” attacks will become more prominent Avihai Ben-Yosef, Chief Technology Officer @ Cymulate | Rishon LeTsiyon, Israel A phishing attack is like giving away poisoned candy and hoping …
Gartner's 10 Tech Predictions That Will Change IT
During its recent Symposium ITXpo, Gartner released predictions about the future of technology for IT departments and users. Here's a look at those predictions and what they might mean for you and your organization.
Infographic: Social selling trends and predictions
According to Sales for Life, 61% of organisations engaging in
What Are The Top Cybersecurity Predictions For 2019?
Several events in 2018 brought cybersecurity to the forefront of public consciousness, as major sectors– from financial institutions to Facebook– were affected by cybercrime. According to Forbes, 34 percent of US consumers had their personal information compromised in 2018. Security experts and business leaders are constantly looking for ways to keep two steps ahead of hackers. As we …