Sonoma Bank posted Chatbots for Customer Service: How Small Businesses are Using Them | The U.S. Small Business Administration | SBA.gov Sonoma Bank San Rafael, CA:

Chatbots for Customer Service: How Small Businesses are Using Them

By smallbiztrends , Guest Blogger
Published: February 8, 2019
Chatbots are computer programs that are able to converse with people online using human-like speech. They’re common within messaging apps and live chat features to help businesses answer customer queries, increase sales and save time. And they’re getting more popular by the day. In fact, 80 percent of businesses plan on using chatbots by 2020, according to…

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