What is the Difference Between Hosted and Cloud Call Center Solutions?
There are a number of differences between on-premise, hosted, and cloud contact center solutions that every business should be aware of.
How To Increase Your Customer Retention With Call Center Solutions
Did you know you could increase customer retention through 24/7 customer service support? It’s true. Customer retention is a major challenge for most businesses. How do you convince existing customers... Read More »
How to Replace 3 Call Center Solutions Going End of Support This Year
The clock is ticking on a trio of Cisco call center solutions. With end-of-support dates looming, organizations that still leverage these legacy technologies will need to create a modernization plan ASAP or embrace the risks of continuing to run out-of-date tools.
4 Ways Virtual Call Center Solutions Keep You Competitive
Call centers compete for top agents and clients while also seeking to provide the very best customer experience. Virtual Call Center Solutions can help.
Cloud-based Call Center Market Cloud Top $10.9B by 2019
MarketsandMarkets is estimating the cloud-based contact center market will grow from $4.15 billion in 2014 to $10.9 billion in 2019.
Top AWS Engineer Calls Hurd’s Cloud Data Center Bluff
No, Oracle isn’t likely to know something about cloud hardware the top providers don’t. Read More
Into the Cloud: Why Call Centers Are Adopting PaaS Services
The research firm Gartner, Inc. recently stated that by the year 2020, corporations not cloud computing would be as rare as those not using the internet today. Hybrid applications, where the cloud is…
Why put your call center in the cloud
Robust call routing software and a full line of workforce optimization tools increase the efficiency of CCaaS agents—all in the cloud.
Why Your Call Center’s Success Depends on Speech Analytics Solutions
Call center speech analytics (CCSA) is a recently developed offshoot of Key Performance Indicator (KPI) fields that examines substratal data gathered from communications between customers and call center agents.  The applied science of speech analytics for call centers involves, among several other concepts, analyzing call records for phonemes and pinpointing key phrases that contribute to a deeper understanding of customer meanings, intentions and behaviors. In…
Why Cloud Technology Is Taking Center Stage In Call Centers
How a HIPAA Compliant Call Center Delivers Healthcare Solutions
Medical professionals have numerous specialized telecom requirements and a customized HIPAA compliant call center is the perfect solution Is it really possible to get all your healthcare telecom needs taken care of by teaming up with just one medical telecommunications outsourcer? You better believe it! The ideal partner offers fully customized healthcare telecom solutions to enhance the patient and provider experience. So what are some of…
Learn About Call Center Terminology, Tools and Business Solutions
Learn how call center and answering services can provide business solutions that can benefit your business with service features customized to your specific business needs.
Top 5 Reasons Call Center Agents Choose Working Solutions
From a great culture to the chance to set your own schedule, here are 5 of the top reasons contact center agents love working with Working Solutions.
What to Expect Out of Your Cloud Provider and Call Center Security
Not all call center technology providers approach security and compliance equally. This white paper reviews some of the things businesses should look for when auditing a cloud call center provider for assurance that they are meeting regulatory requirements and share your interest in protecting your data.
Why Businesses are Choosing Cloud Based Call Centers · Press8 Telecom
There’s no doubt that technology can provide your business with the edge it needs to compete. But deciding which technology to adopt for your business can
What Are Cloud-Based Call Centers and Why Choose Them Over On-Premise Call Centers?
Businesses need to step up with the growing customer demands, optimize their existing IT ecosystem and migrate to a technology that can ensure seamless a customer experience which will retain custome…
Why ESG is a Call Center Specialist
Brian Spencer, General Manager of Mitel Contact Center, stopped by ESG Studios to explain what a call center is and why Enterprise Systems Group is so good a...
What is call center agent (call center representative)?
This definition explains the meaning of call center agent (call center representative), the breadth of responsibilities of the role and the skills required to fill the position.
What’s up with call centers?
With so many retailers needing call centers for customer service issues, the technology should at this point be easy for consumers to deal with. Yet, I often find call center interactions are like walking through one of those cornfield mazes in Iowa — no easy way out and no easy way to get help Part of the problem, according to Advertising Age, is that interactive voice response systems (IVR’s) were designed to be functional to help the business, and not necessarily to help…
Entry-level Call Center
Filling positions for a company in Phoenix off of the I-17 and Greenway This is a entry level position in a call center environment. We are looking for someone with excellent listening and communication skills. Candidate must be hard working and a self starter. If you want the opportunity to work in a rewarding and dynamic environment, this is your chance. This is a temporary to permanent position.This is a full time position that starts as soon as possible. A background and drug…